Hello everyone. I ask that before you click away from this wall of text that you just hear me out that this is a legitimate issue and I want to help the community as a whole. I want to ensure that no one else falls for this crap and possibly even bring some legal justice for the fraud that has been committed.
(Note, I'm typing this from work right now so I'll have to either edit this post or reply to it with more specific information like the prices and dates when I have time)
Although I may be "new" on the BI forums I have been a part of the Arma community for a couple years now and managed communities for even longer. Now, some of you may recognize the "RISE" name from a thread regarding a competing Takistan Life community that was made last year. I wont go into detail regarding that as it isnt relevant to this, but just know that I am one of the developers from RISE gaming and have been with the community since its inception.
Since I started my developing time with RISE I have focused on making our server run better and improving the experience for all of our players. For a while, we utilized a VPS to run our server with minimal issues. After some time, we looked to expand to a fully dedicated server to allow us to grow. A user on steam by the name of "super piat" approached us and offered us a server box for a very competitive price (in retrospect, it seems a bit too low given the hardware we were given). We agreed to pay for the server and setup a recurring payment with them (this is VERY important for later on) via paypal. The website he provided was http://boxhosts.net for the hosting company that he represented.
I'm going to pause here to explain a couple facts about this "boxhosts" company that have become apparent to me. First, they will reference a "terms of service" later on in this post and you can clearly see that they have NO ToS anywhere on their site. Even in the "customer area" there is zero terms of service provided and I have taken screenshots as proof of this. Furthermore, I have looked through all communications that occurred between the staff member that managed this account and we were NEVER provided with a ToS. Should have been a big red flag but oh well, you live and learn. The next thing I would like to point out is that after checking the IPs of the servers they provided, it turns out that they resolve to OVH so I can only come to the conclusion that they are either reselling OVH's services (the official OVH reselling program) or simply buying servers and then selling the information to anyone who uses their services. Finally, if you notice, their website is actually a default theme for wordpress that they have simply changed a couple things on and not really customized at all (simply adds to the shadiness factor for me): http://themeforest.net/item/rackhost...-theme/2874302. You can see that their website is a barely changed version of one of the default theme options. Oh, and their backend is quite shady which I'll also explain more later on in the post.
Back to the story:
For 3 months, we had zero issues with them and our server was functioning fine. We were making payments on the 16th of every month automatically (meaning they were initiating the payments through paypal and the date that the payments were requested/made were entirely in their control). Then, out of the blue we receive an email (I think it was over email, I cant verify at this time since I wasnt the one managing the payments to them but I can get the details from the person who was in control of the account) around the 12th of that month stating that we were 7 days late on our payments and thus needed to pay within the next week or we would lose our server. Since we had no choice at the time, we paid the fee. Now remember how I said that these payments were AUTOMATIC through paypal? Yeah, well they said we were still late with paying them even though we were paying them automatically on the date that THEY set and controlled. We made arrangements to move to another host (OVH actually since that is really what we were using at the time) and canceled our service with them for the following month since this left a bad taste in our mouth.
They came back and issued an invoice saying that as per their terms of service we had to pay for the following month of service when a cancellation was made. Again, we had NEVER received a ToS and we had never agreed to one. Furthermore, this charge was issued on the 26th of that month which was still within the period of service that we had already paid for! We canceled our service well within the month that we had already paid for. Ultimately I cant verify if this invoice was paid but either way, it was complete BS and they were charging us for services that were not rendered. This all occurred in November of last year (2014).
After moving to OVH, we considered our hands to be clean and that our issues with them were over with. Sure, we may have been robbed of about 75 euros but again, you live and learn. So why am I now posting about this in February of 2015 you may ask?
WELL, its for two reasons actually. It turns out, TLU, another Takistan Life community, had also used their services after we did and the same exact situation occurred with them. I'll let DistantOne (the current owner of TLU) explain his situation in this thread if he wishes but just know that this now makes two communities that this "super piat" has dealt with and screwed over.
The second reason is that the member who was managing that account received an email today demanding a sum of £78.60 in the next 7 days or they would move to their collections agency. I still dont quite have an explanation of what this charge is for and they have been quite vague with any dealings. I reached out to super piat and he refused to discuss anything and instead told me to send an email to boxhosts or create a ticket (also odd how nothing on their site has any dates tied to it, including invoices and tickets). I let him know that what he was doing was essentially fraud and legal action would be considered. He stated that he did not appreciate being threatened and I made it clear to him that I wasnt threatening him, simply stating a fact.
The account holder emailed them back along with creating a ticket stating that he wanted to speak with them either on their teamspeak or over the phone. No contact info was ever provided and it also turns out that their teamspeak is down. Odd right? Well, they respond back with another email threatening that if we dont pay the sum of money in the next 6 days (somehow it turned into 6 days even though it was 7 in another email not too long earlier) they, and I quote, "are left with no alternative but to take actions which may permanently and adversely affect your good credit rating. Indeed, it would be to both our benefits to resolve this matter immediately." Now, in my opinion, this is downright fraud and blackmailing. They are threatening to damage this person's credit rating permanently when we canceled their services 3 MONTHS AGO. In this period of time, we have not received any notifications of any outstanding invoices and I was also steam friends with super piat. After my aforementioned messages in the previous paragraph, he ended up blocking me on steam. So what this boils down to is a company (if it even is one, as the only person I have ever spoken to was super piat) threatening to abuse the US credit system in an attempt to EXTORT money from one of our members.
Now, if you want some info about this super piat guy, it turns out he runs a community called "Delta HQ." Their website is here: http://www.deltahq.net/. The proof that he owns this community and is linked to boxhosts can be seen from the following screenshot: http://i.imgur.com/XMw8frC.png (306 kB)
As you can see, he carries the delta tags and goes by them name "Coder" in regards to that community. Their roster can be seen in the following link which shows that he is the owner of the community: http://deltahq.net/roster-2/.
They have also made a recruiting post on these very forums which can be seen here: http://forums.bistudio.com/showthrea...-Community-HQ!. While I dont want to bring an entire community down with this post, its important that even members of that community know what this guy is up to and the fraud the company he represents is committing (I wont say he is necessarily committing it since I have no proof that he is creating these invoices but its pretty fishy either way).
I will be attaching some more screenshots of the emails our member as received from them as further evidence but I first need to censor his personal info from them as I don't want that to become public (address, full name, etc). I ask that if you have ANY advice regarding this situation you provide it as I want to ensure that this happens to no one else and justice is also served in the face of blatant disregard for the law and moral standards. If you actually read through this all then thanks, and I hope something good can come of this post.
-Developer for RISE Gaming
TL;DR: Boxhosts.net, is a complete scam and they, including [DELTA] Coder (Super piat), are now attempting to extort money from our community and TLU (Takistan Life Uprising though they are now called UFG). They are threatening to tarnish someones good credit rating over fraudulent charges and are all around to be avoided.